Our Policy

All products are offered with care, clarity and transparency.

Custom Wigs
All custom wigs are made to order based on the information provided by the client.
Because each wig is created specifically for you, custom wigs are final sale and cannot be returned or exchanged.
Once production has started, changes or cancellations are no longer possible.

Bundles
Bundles are standard products and sold as described on the website.
Please review product details carefully before placing your order.
Bundles are also final sale for hygiene and quality reasons.

Bulk Orders
Bulk orders are handled individually.
Pricing, timelines and specifications are discussed and confirmed before production begins.
Bulk orders are non-refundable once confirmed.

Processing & Communication
Processing times may vary depending on the product and order volume.
We will contact you if additional information is needed to complete your order correctly.

Quality & Responsibility
We strive to deliver products that meet high quality standards.
By placing an order, you confirm that you have reviewed all product information and agree to our policy.

For questions or special requests, please contact us before placing your order.